Frequently asked questions
Find out all the necessary information you need to know about our services and offerings.
Welcome to Taiga!
How can we help you today?
Where is your cloud GPU service provided from?
We are proud to be Europe’s first and largest dedicated AI Cloud Service Provider headquartered in Dublin, Ireland. Our cloud GPU service is provided exclusively from within the EU with data centers in Norway and Sweden. All data is stored and processed in region – a true-sovereign cloud.
How sustainable are your data centers?
We always use carbon-free energy in our data centers. We engineer them for efficiency too, guaranteeing PUEs of 1.15 or less. You can use our services with the confidence that your Scope 3 emissions will be kept to an absolute minimum.
Is my data secure with Taiga Cloud?
We take data security and privacy seriously. Our cloud uses a range of solutions and best-in-class encryption to safeguard data from unauthorized access.
What is the right GPU for me?
We offer a range of GPUs that are suited for specific use cases. This includes NVIDIA H100 Tensor Core for industry-leading conversational AI, AI-aided design for the manufacturing and automotive industries, and advanced medical research and scientific discoveries, H200 Tensor Core GPU fuels the acceleration of generative AI and large language models (LLMs) while advancing scientific computing for HPC workloads with increased GPU memory volume and throughput, and NVIDIA A6000 for graphics and simulation workflow, photorealistic rendering, CAD and CAE You can find out more here.
How do I connect to the GPU cloud environment?
Once you successfully create your account and select resources, you will be supplied with an SSH key to connect to the Linux boot environment. From there, you can seamlessly spin up and down your compute power.
How quickly will my GPU resources be available?
Our A6000s will typically be available within 10 seconds or less after the creation of your Virtual Machine (VM). Our A100s and H100s are available within 10 minutes.
Can I have a static IP address?
Yes, you can.
How do I contact support if I need help using the GPU cloud environment?
If you need help using the GPU cloud environment, our support team is here to assist you:
Technical Documentation: Find setup guides, troubleshooting steps, and best practices at Taiga Cloud Services Documentation
Email Support: Contact our cloud support team directly at: cloud-support@taigacloud.com.
We’re available to help with setup, configuration, troubleshooting, and optimization to ensure you get the most out of your GPU cloud environment.”
How much do you charge for bandwidth?
We do not charge for inbound and outbound data transfer. Our network is designed from the ground up to be non-blocking with DE-CIX access. Taiga Cloud is offering an all-inclusive package with no hidden costs.
Is there a minimum commitment?
As part of our mission to democratize access to high-performance compute capacity, we welcome businesses of all sizes to use our services. Whether you’re a researcher in life sciences or an automotive manufacturer testing with digital twins. Usage gets metered in single hour increments, so your VM will be accessible for at least one hour.
What happens if I reserve GPU resource(s), but don’t use it? Will I still be charged?
Your GPU resources will be available immediately once you complete the creation of your VM. You will be billed for each hour your VM is active.
Can I reserve resources for multiple months or even years?
If you’d like to reserve resources for a longer period than 1 month, contact us and we’ll get back to you as soon as possible to discuss your options.
What if my project needs more than the maximum GPU resources currently offered in the platform?
We have almost unlimited resources available. You can discuss your specific needs with the team here.
You have additional questions?
Please feel free to get in touch with us. Whether it's about our services, pricing, support, or any other topic, our Taiga Cloud experts are here to help!